At [514parts, we strive to provide high-quality auto parts to meet your needs. If you are not completely satisfied with your purchase, we offer returns and exchanges under the following conditions.

Eligibility for Returns

You have [30] days from the date of delivery to request a return or exchange. To qualify, the item must meet the following conditions:

• Unused Condition: The item must be unused, uninstalled, and in the same condition that you received it.
• Original Packaging: The product must be returned in its original packaging, along with all included parts and accessories.
• Non-Returnable Items: Certain items, such as electrical components, custom-ordered parts, or clearance items, are not eligible for return. Please check the product listing for specific details.

To initiate a return, contact our customer service team at [email address or phone number] with your order number and reason for return.

Return Process

1. Request Authorization: Email our support team within [X] days of receiving your item to request a Return Authorization (RA) number.
2. Return Shipping: Once your return is approved, you will receive detailed instructions for shipping the item back. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective part).
3. Inspection: Upon receiving your return, we will inspect the item to ensure it meets our return criteria. We will notify you once the inspection is complete.
4. Refund: If approved, a refund will be issued to your original payment method within [X] business days. Please note that shipping fees are non-refundable, and a restocking fee of [X]% may apply.

Exchanges

If you need to exchange an item for a different part, size, or model, follow these steps:

1. Request an Exchange: Contact our customer service team to initiate the exchange process within [X] days of receiving your product.
2. Exchange Conditions: The item must be unused, in its original condition, and with all packaging and accessories intact.
3. Processing: Once we receive and inspect your item, we will ship the replacement part (subject to availability). If the part is out of stock or discontinued, we will offer a store credit or refund.
4. Shipping Costs: The customer is responsible for shipping costs related to the exchange, unless the exchange is due to an error on our part (e.g., wrong part sent).

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [X] days of delivery. Provide your order number and photos of the damaged or defective part. We will arrange for a replacement or refund at no additional cost.

Non-Returnable and Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Electrical parts or components once installed.
• Custom or special order parts.
• Clearance or final sale items.