$ CAD
$ USD
Shipping Policy
Last updated: [2024/10/11]
Thank you for visiting and shopping at [514parts]. Below are the terms and conditions that constitute our shipping policy.
Domestic Shipping Policy
Shipment processing time All orders are processed within [1] business day. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.- Standard Shipping: Estimated delivery time: [2] business days
- Expedited Shipping: Estimated delivery time: [3] business days
- Next-Day Shipping: Estimated delivery time: [24h]
International Shipping Policy
We currently ship to [list of countries you ship to]. Please note that international shipping rates and delivery times vary depending on the destination. Customs, Duties, and Taxes [Your Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).Returns Policy
Please see our [Return & Refund Policy](insert link) for more information.Refund Policy
Thank you for shopping at [514parts]. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have [X] days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note the following conditions:- Non-returnable items: Certain parts like electrical components, special orders, or custom-made items may not be eligible for returns. Check the product listing for specific details.
- Damaged or Used Parts: Auto parts that have been installed, damaged, or altered in any way after delivery are not eligible for a refund or return.
- Restocking Fee: A restocking fee of [X]% may be applied to certain returns, especially if the item was opened or not returned in its original condition.
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.- Refund Processing: Please allow [X] business days for your refund to be processed after the return is received. Depending on your payment provider, it may take additional time for the refund to appear on your account.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., incorrect or defective item).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email address].Special Cases
If you receive a damaged or defective item, please contact us immediately with your order number and photos of the item’s condition. We will arrange for a replacement or a refund depending on the situation.Cancellation / Return / Exchange Policy
At [514parts, we strive to provide high-quality auto parts to meet your needs. If you are not completely satisfied with your purchase, we offer returns and exchanges under the following conditions.
Eligibility for Returns
You have [30] days from the date of delivery to request a return or exchange. To qualify, the item must meet the following conditions:- Unused Condition: The item must be unused, uninstalled, and in the same condition that you received it.
- Original Packaging: The product must be returned in its original packaging, along with all included parts and accessories.
- Non-Returnable Items: Certain items, such as electrical components, custom-ordered parts, or clearance items, are not eligible for return. Please check the product listing for specific details.
Return Process
- Request Authorization: Email our support team within [X] days of receiving your item to request a Return Authorization (RA) number.
- Return Shipping: Once your return is approved, you will receive detailed instructions for shipping the item back. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective part).
- Inspection: Upon receiving your return, we will inspect the item to ensure it meets our return criteria. We will notify you once the inspection is complete.
- Refund: If approved, a refund will be issued to your original payment method within [X] business days. Please note that shipping fees are non-refundable, and a restocking fee of [X]% may apply.
Exchanges
If you need to exchange an item for a different part, size, or model, follow these steps:- Request an Exchange: Contact our customer service team to initiate the exchange process within [X] days of receiving your product.
- Exchange Conditions: The item must be unused, in its original condition, and with all packaging and accessories intact.
- Processing: Once we receive and inspect your item, we will ship the replacement part (subject to availability). If the part is out of stock or discontinued, we will offer a store credit or refund.
- Shipping Costs: The customer is responsible for shipping costs related to the exchange, unless the exchange is due to an error on our part (e.g., wrong part sent).
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [X] days of delivery. Provide your order number and photos of the damaged or defective part. We will arrange for a replacement or refund at no additional cost.Non-Returnable and Non-Exchangeable Items
The following items are not eligible for return or exchange:- Electrical parts or components once installed.
- Custom or special order parts.
- Clearance or final sale items.